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Online Academy

 


So what is the Online Academy? It is a palette of solutions that is designed to achieve the following:

  1. Reduced cost of delivering learning and development.


 2. Expanded reach of learning and development including delivery in multiple locations on demand.

3. Savings in logistical costs and lost time related to learning and development interventions.

4. A culture of conducting needs analysis before learning and development interventions.

 5. Savings in interventions by shifting from a generic approach to a targeted gap filling methodology.

6. The capacity to improve the evaluation of impact and training return on investment (ROI)

7. Enhanced productivity and return on learning and development investment that is linked to the focus on areas of specific need.

8. Improved career development and succession planning leading to greater staff satisfaction and retention.


   The Online Academy offers a range of deliverables including:


 1. Facilitation of ongoing training needs assessment, competency evaluation and gap analysis. The core competencies required to perform jobs are used to evaluate employees’ status and to identify gaps that need to be filled in their development.


 2. Electronic master tracking system that documents the profiles of learners and tracks their progress. This supports monitoring of the development of employees.


 3. Information that is fed back to member companies as part of the client’s marketing thrust to promote further training and to improve productivity.


 4. Online facilitation of the process of identifying what courses are required and when; announcing the courses; getting applications for the courses; completing registration; recording results.


 5. Design, launch and reporting on polls to get feedback from users and test user perception on specific issues. Again, this supports programme evaluation and ROI analysis.


 6. Increased alignment and synchronization of training & development activities across the client’s locations that are not currently attainable with existing approaches.


 7. Proactive enhancement of ongoing communication from HR Departments and Training personnel with the target population. This is achieved through research, copy writing and technology solutions that are manifested as: Discussion Forums, News Bulletins and Newsletters.


 8. Access to interactive online training in Computing.

9. Delivery of the Success with People online experience which is a platform and gateway course of study and assessment that prepares individuals in the areas of Customer Service, Leadership & Supervisory Management, Team Cohesiveness, Conflict avoidance and resolution, Inter-personal skills development, Giving and receiving feedback



 10. Building staff and/or customer learning communities using social networking solutions.

 

 







The Aim of the Academy
  • Provision of live online coaching to support computer training so that learners can get additional support outside of the interactive online courses. (online office hours)
  • Tutor-led Webinars that reinforce core competencies in a range of subject areas.
  • Development of e-books potentially with content from subject matter experts or static content provided by client.

Client Testimonials

Call Center Manager

On 29th June, 2010

"Richard is an excellent facilitator, he listens to our challenges and shows us ways to make differences in our departments.."

 
 

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